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1) Where are you located?
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Our sales office and warehouse are located just outside Cleveland,
Ohio
Major Electronix Corp. 33801 Curtis Blvd #110, Eastlake, Oh 44095
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2 ) What are your shipping charges?
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We ship most orders by way of UPS out of our warehouse here in Eastlake. Some orders will drop ship out of our vendor's warehouses and they may ship by other means such as Fed-X. We offer low flat rate ground shipping to the Continental US.
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3 ) Am I being charged for the Norton Shopping Guarantee?
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No, you are not being charged. The Norton Shopping Guarantee is free with each order, it's not a subscription. The Shopping Guarantee benefits expire 30 days from the purchase date. Terms and conditions apply
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4 ) What forms of payment do you accept?
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We accept VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER. You can also order online using PayPal and Amazon Pay.
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5) Is your shopping cart system secure?
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Yes, we use a state of the art credit card processing system. Credit
Card Numbers are not stored online
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6 ) How long has this company been in business?
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Major Electronix
Corp was established in 1984
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7 ) How can I contact a real person?
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You can call us at 800-966-2345 Our office hours are Monday - Friday, 8:00AM - 5:00PM Eastern Standard
Time
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8 ) Where is my order?
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Our order confirmation emails contain a link to your order details section, your Order Status & tracking information will be listed in that section. If you require more assistance, please email [email protected] or call 800-966-2345
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9 ) What kind of warranty do you offer?
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We offer a 30 Day Return Policy. [Click Here]
for details
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10) How do I return an item?
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Simply contact us
with your confirmation number, and reason for return. We will then reply
with return instructions, and your return authorization number. Please
make sure to mark your order confirmation number & return auth. number
on the outside of all packages.
[Click Here] for more info on our Returns Policy.
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11) How long until my order ships?
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Orders received prior to 2 p.m. EST will ship the same day if we have
the item in stock. If your order is placed on the weekend, your order
will be shipped on the next business day.
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12) What if my order arrives damaged or missing item?
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Please report any damage to UPS when they deliver your package. Please
inform us of any damage or missing items within 24 hours
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13) Do you charge taxes?
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Orders shipped to Ohio will include sales tax (unless you provide a sales tax exemption number),
all others will not
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14) My company has a product(s) that I would like to offer to Major Electronix. How would I do this?
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We are always interested in offering new products to our customers. Please contact [email protected]
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15) Are your products brand new?
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Yes! We only sell brand new products.
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16) Do you ship items overseas?
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Overseas shipments are not available by ordering online. We can take Canadian orders over the phone. Please contact us if you require help [email protected] or 800-966-2345
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17 ) Can you ship Next Day Air.
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Yes, it is one of the options we offer, if the item is not in stock we
will contact you for information on how to proceed
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18 ) How long does shipping take?
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We ship domestic orders out of various US warehouses, depending on the manufacturer, by way of UPS. You can calculate a estimated shipping time at www.ups.com or www.fed-x.com
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